Introduction to Teller Operations

This module involves cash transactions from head office to branches and within branches. Additionally, transactions involve the movements of the important blank vouchers, like inventory management.

Cash and Till Processing

As a banking practice in China, all banks send the request to the People's Bank of China (PBOC) for the cash that is required to provide services to customers. Once the cash is received from PBOC, it will be placed in the vault located either in the head office or region. From there, it would be disbursed to various branch tills. The chief teller, who manages the cash in the branch will further disburse the cash to the teller and monitor the cash flow, limit etc.

This functionality allows users to manage the cash flow from PBOC to the headquarters or region and from there, further down to the branches, and to handle the internal maintenance of the cash within the branch after the cash is received from PBOC, for a smooth cash movement within the branch and for other cash related internal operations like till set up, teller assignment etc.

Also, with this functionality, users are able to define the cash limit at the company level, to modify the teller’s till attributes, and transfer funds between various entities like PBOC, HQ, chief teller, and teller. The following items have been introduced as part of this functionality:

• The TELLER,CNTELL.PBOC.TO.VAULT.LCY version has been created to transfer cash (LCY) from PBOC to the vault.
• The TELLER,CNTELL.VAULT.TO.PBOC.LCY version has been created to transfer cash (LCY) from the vault to PBOC.
• The TELLER,CNTELL.PBOC.TO.VAULT.FCY version has been created to transfer cash from PBOC to the vault (FCY).
• The TELLER,CNTELL.VAULT.TO.PBOC.FCY version has been created to transfer cash from the vault to PBOC (FCY).
• The TELLER,CNTELL.VAULT.TO.VAULT version has been created to transfer cash between vaults.
• The TELLER.PARAMETER,CNTELL.VAULT.SETTING parameter version has been created for configuring the regional and no-regional vault.
• The TELLER,CNTELL.HQ.TO.BR.HQ.FCY version has been created to transfer cash from HQ to the branch (FCY).
• The TELLER,CNTELL.HQ.TO.BR.HQ.LCY version has been created to transfer cash from HQ to the branch (LCY).
• The TELLER,CNTELL.HQ.TO.BR.BR.LCY version has been created to receive cash (LCY) in the branch from HQ.
• The TELLER,CNTELL.HQ.TO.BR.BR.FCY version has been created to receive cash (FCY) in the branch from HQ.
• The TELLER,CNTELL.BR.TO.HQ.BR.LCY version has been created to transfer cash (LCY) from the branch to HQ.
• The TELLER,CNTELL.BR.TO.HQ.BR.FCY version has been created to transfer cash (FCY) from the branch to HQ.
• The TELLER,CNTELL.BR.TO.HQ.HQ.LCY version has been created to receive cash (LCY) in the branch, from HQ.
• The TELLER,CNTELL.BR.TO.HQ.HQ.FCY version has been created to receive cash (FCY) from HQ to the branch.

Important Blank Voucher

This functionality allows banks to transfer important blank voucher from the HQ to branch, branch to HQ, branch to branch, between supervisors, supervisors to tellers.

The voucher status is part of important blank voucher. As the stock teller cannot differentiate between normal and yet to be destroyed important blank voucher, bank will setup virtual tills for the yet to be destroyed important blank voucher.

Whenever the bank want to destroy the important blank voucher, the system will transfer the relative voucher from normal to virtual yet to be destroyed. Each branch has to setup its own virtual till for the yet-to–be-destroyed important blank vouchers.

The important blank voucher can be marked to be destroyed in the branch. Once it is marked to be destroyed, this important blank voucher cannot longer be used. The important blank voucher marked as to be destroyed can be transferred between tellers and supervisor. The system also accept the change of the status for the important blank voucher from the to-be-destroyed to normal status, so it can be used again.

There are three statuses for important voucher, which includes: normal, to-be-destroyed and cancelled. The different teller Ids are mapped based on the status of the important blank voucher as follows:

• 9999: Normal.
• 0000: Write off.
• 8888: To-be-destroyed.

Settlement

Transactions in the accounts are one of the essential functions of banks. These transactions refer to cash deposits and withdrawals from the account and can be done in different currencies. Money transactions also involve the transfer of funds from one account to another. Selling and buying foreign currencies is also required in the banking business. The settlement covers these different financial transactions to move money into and out of accounts.

This functionality allows banks to handle transactions related to cash deposits and withdrawals from an account, involving the transfer of funds from one account to another. Using this functionality banks can perform cash deposits and withdrawal transactions in both Foreign Currency (FCY) and Local Currency (LCY) for corporate customers. Also, banks are able to perform cash deposits and withdrawal transactions in both foreign currency (FCY) and local currency (LCY) for individual customers.

This functionality enables the facility to perform funds transfers with cheque for corporate customers and individual customers. Also, using this functionality banks are able to buy or sell foreign exchanges for corporate customers.

The following items have been released as part of this functionality:

• The TELLER,CNTELL.CORP.LCY.CASHIN version has been released as part of this functionality to perform LCY cash deposits for corporate customers.
• The TELLER,CNTELL.CORP.FCY.CASHIN version has been released as part of this functionality to perform FCY cash deposits for corporate customers.
• The TELLER,CNTELL.CORP.LCY.CASHCHQ version has been released as part of this functionality to perform LCY cash withdrawals for corporate customers.
• The CNTELL.CUSTOMER.SETTLEMENT.DTLS live application has been released as part of this functionality to store the daily deposit and withdrawal amount customer-wise.
• The TELLER,CNTELL.INDV.LCY.CASHIN version has been released as part of this functionality to perform LCY cash deposits for individual customers.
• The TELLER,CNTELL.INDV.FCY.CASHIN version has been released as part of this functionality to perform FCY cash deposits for individual customers.
• The TELLER,CNTELL.INDV.LCY.CASHCHQ version has been released as part of this functionality to perform LCY cash withdrawals for individual customers.
• The TELLER,CNTELL.INDV.FCY.CASHCHQ version has been released as part of this functionality to perform FCY cash withdrawals for individual customers.
• The TELLER,CNTELL.CORP.ACCT.TFR version has been released as part of this functionality to perform fund transfers through cheques for corporate customer.
• The TELLER,CNTELL.INDV.ACCT.TFR version allows users to perform funds transfers with cheques for individual customers.
• The TELLER,CNTELL.CORP.BUYFCY.CASH version allows users to buy foreign currency for corporate clients.
• The TELLER,CNTELL.CORP.SELLFCY.CASH version allows users to sell foreign currency for corporate clients.

Daily Matching Enquiry

In the current China banking practice, before the business closure, each user or branch must enquire about transactions and accounting entries generated during the day from all the modules. The purpose of this enquiry is to make sure every transaction has been correctly processed and the accounting entries are balanced. Otherwise, the branch cannot be closed for COB processing.

This functionality allows banks to manage the daily matching enquiry contents and classifications, the inter-branch entries and the non-contingent and contingent transactions, performed during the day through the branch’s counter.

The following items have been introduced as part of this functionality:

• The CNTELL.DAILY.MATCHING.PARAM application has been introduced as part of this functionality to configure the rules for capturing the transactions used for the daily matching enquiry.
• The CNTELL.DAILY.MATCHING.PARAM,INPUT version has been introduced as part of this functionality to allow users to input the rules for configuring the CNTELL.DAILY.MATCHING.PARAM application.
• The CNTELL.DAILY.MATCHING.PARAM.UNAUTH enquiry has been introduced as part of this functionality to allow users to authorise or delete the CNTELL.DAILY.MATCHING.PARAM records.
• The CNTELL.DAILY.MATCHING.DETAILS application has been introduced as part of this functionality to store entry Ids information.